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@Article{Beckmann:2007,
  author  = "Christof Beckmann, Hans-Uwe Otto, Andreas Schaarschuch, Mark Schrödter", 
  title   = "Quality Management and Formalization in Social Service Organizations - A Survey on Home-Based Family Intervention Services",
  journal = "Social Work & Society",
  number  = "1",
  year    = "2007"
}

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Bibliographic Citation Social Work & Society, Volume 5, Number 1 (2007-08-10)
Title Quality Management and Formalization in Social Service Organizations - A Survey on Home-Based Family Intervention Services (eng)
Author Christof Beckmann, Hans-Uwe Otto, Andreas Schaarschuch, Mark Schrödter
Language eng
Abstract Although the effects of quality management on social work are still widely unexplored, critics suspect that it will lead to a negative standardization of working conditions, whereas supporters of quality management hope for a greater transparency and effectiveness of service delivery. This article reports on a survey of 30 managers, 261 professionals, and 435 families in 30 family intervention service organizations. It uses cluster analysis to explore the relationship between quality management and different forms of work formalization. Results showed that working conditions generally are enabling for professional practice, but differences exist between what is called here a managerialist machine bureaucracy, an atomistic professional organization, and a collegiate professional organization.
Subject Quality management, Job Diagnostic Survey, Social work; Social service, Standardization, Formalization, Professionalization, Managerialism
Classified Subjects ddc: Social Science (300)
DDC 300
Rights DPPL
URN urn:nbn:de:0009-11-11505
DOI